Any questions?

No, you don't have to. Simply leave your old clothes in front of your house or apartment door on collection day and we'll do the rest. It is best to stick a note on the old clothes to be picked up with our name as the recipient - so that your old clothes donation is still ready at the time of collection. Download the PDF template to print out here!

Basically, we collect just about all old clothes and old textiles. You can find a detailed overview over here

No, but the textiles should be clean and dry. It is also not necessary to sort your old clothes beforehand. However, shoes should be tied together in pairs.

You can leave your old clothes in front of your house or apartment door completely relaxed on the day of collection and we'll do the rest. It is best to stick a note on the old clothes to be picked up with our name as the recipient - so that your old clothes donation is still ready at the time of collection (Download the PDF template to print out here!).
If it is not possible to display your old clothes, you can cancel your collection date in your confirmation email from us under “Cancel collection” and then book a new collection.

We are very sorry that the pickup was not on time or not at all with you. Our drivers always do their best to be on time. On days with a lot of pick-ups, they may still be late. If you don't have time to wait, simply place the old clothes outside the door (when dry) and stick a note with the inscription “TextilTiger” on the bags or boxes. If this is not an option for you, please cancel the appointment and book a new one. We'll definitely be on time next time!

The quantity and unit to be picked up (e.g. 5-9 large bags) may also differ on the day of collection. The data requested when ordering is only used for approximate planning. This allows us to estimate which type of vehicle (cargo bike or electric vehicle) we will use to collect you.

Yes, no problem. We always have some with us in case of an emergency.

Unfortunately, we are currently unable to accept donations of clothing at a fixed location. But we're working on it.

Yes, we also pick up small quantities throughout Hamburg. However, it is better from an ecological point of view if we collect larger quantities each way. If you only have a few old clothes, feel free to team up with your neighbor and complete a joint order!

No, just as we come by you just for an old garment bag, we also come by for very large quantities. There is no limit to what we can't meet. Because we want everyone to be able to collect old clothes in Hamburg in an environmentally friendly way.

After we have picked up the textiles, we hand them over to our partner RE TEXTIL, who sorts them and determines the further recycling route in accordance with applicable EU guidelines. They can then either be carried on as second-hand goods (approx. 60%), raw materials for recycling (approx. 21%) or become cleaning cloths (approx. 15%), depending on the quality of the materials. A minimal remainder (approx. 4%) can only be used for incineration or thermal recovery. The aim is for as little as possible to end up in residual waste and to be reused instead. With what we earn from resale, we finance this complex service, which is free of charge for Hamburgers.

In addition to reputable collection organizations, there are a lot of illegally set up old clothes containers from organizations that work without permission. Unfortunately, it is not that easy to recognize them. However, there are a few points that can make you skeptical:
— You won't find an address on the collection slip or old clothes container, just a telephone number.
— If you call the number, you will only reach a mailbox.
— It is advertised with crosses and church symbols.— You won't know what happens with your donation of clothes.

TextilTiger is a collection service for old clothes and old textiles. We pass on the collected goods to our partner RE Textil. Both the sorting and further marketing of old clothes and fabrics take place there. If you are interested in buying, please contact RE textile.

Basically, the same applies to you as to private individuals. In addition, if you have a certain quantity, you can request a proof of recycling and a weighing note of your collection. Please feel free to contact us via e-mail: info@textiltiger.de

HERE You can find a video in which you can see how to book a pick-up appointment with TextilTiger. Remember to click on “Book” at the end so that your order arrives in our system.